Frequently Asked Questions

Answers to common questions about renting, viewings and landlord enquiries.

Whether you're looking for a property or preparing to let one, these answers cover the questions we hear most often.

For Tenants

Finding a Rental

How do I enquire about a property?

Select the property you're interested in and send us your enquiry through the website or contact us directly using the details provided.

Does sending an enquiry reserve the property?

No. An enquiry allows us to begin a conversation about the property and discuss availability, but it does not reserve the property.

What information should I include when contacting you?

It helps to include the property area or listing name, your preferred viewing time if applicable and any questions you'd like to discuss.

Can I enquire about more than one property?

Yes. If you're considering several properties, let us know which ones interest you and we'll discuss the most suitable next step.

Viewing Appointments

Booking a Viewing

How are viewing appointments arranged?

Viewing appointments are arranged after we review your enquiry and confirm suitable availability.

Can I change my viewing appointment?

Yes. If your plans change, let us know as early as possible and we'll discuss alternative arrangements where practical.

Are viewings available every day?

Availability depends on the property, scheduling arrangements and access requirements.

What happens after a viewing?

If you wish to continue your enquiry, we'll discuss the next appropriate stage based on the property's circumstances.

For Landlords

Listing Your Property

How do I submit my property?

Use the List Your Property page to send us your property information. We'll review your enquiry before discussing the next suitable step.

Does submitting my property automatically create a listing?

No. Your submission begins an enquiry with our team and further discussions may take place before any future arrangements are considered.

What property types can I enquire about?

We welcome enquiries relating to flats, houses, shared accommodation and suitable short-term rental properties.

Can I discuss my property before making any arrangements?

Yes. Many landlords contact us first to discuss their property's circumstances before deciding on the next step.

General Questions

Useful Information

Which areas do you commonly cover?

Many enquiries relate to Barnet, Finchley, Muswell Hill, High Barnet, Golders Green, Whetstone and nearby North London neighbourhoods.

How quickly will I receive a response?

We aim to respond during normal business hours whenever reasonably possible. Response times may vary depending on enquiry volumes.

Is there a charge for submitting an enquiry?

Submitting an enquiry through the website does not normally involve an upfront charge unless a separate paid service has been clearly agreed beforehand.

Where can I find information about privacy and cookies?

You can find further information in our Privacy Policy and Cookie Policy pages.

Still Need Help?

We're happy to discuss your enquiry.

If your question isn't covered here, you can contact our team during business hours and we'll help guide you towards the next suitable step.