Viewing Appointments

Most enquiries submitted through DREYTONS HOMES relate to rental discussions and viewing requests.

Requesting a viewing through our website does not normally involve an upfront payment unless a separate paid service has been clearly agreed beforehand.

Submitting an enquiry begins a conversation with our team and does not automatically create a confirmed appointment.

Changing or Cancelling a Viewing

If you need to change or cancel a viewing request, please let us know as early as reasonably possible.

Providing advance notice helps us manage appointment availability and allows us to discuss alternative arrangements where practical.

We understand that plans can change, and we'll make reasonable efforts to help arrange another suitable time where availability allows.

Landlord Enquiries

Landlords can use our website to begin a rental enquiry by submitting information about a property they wish to let.

These enquiries are reviewed individually before further discussions take place.

Submitting property information through our website does not normally involve a payment or automatically create a commercial agreement.

If Paid Services Are Introduced

If DREYTONS HOMES introduces a paid consultation, administration service or another optional paid service in the future, the relevant fee and any applicable cancellation or refund arrangements will be explained clearly before payment is requested.

Where a refund is approved for an eligible paid service, it will normally be returned using the original payment method.

Processing times may vary depending on the payment provider.

When a Refund May Not Apply

A refund may not be available where:

• no payment was required for the enquiry;
• the agreed service has already been provided;
• the applicable service terms clearly explained that a fee became non-refundable after a particular stage.

Any such circumstances will be communicated clearly before payment is collected.

Your Consumer Rights

This policy operates alongside your statutory rights under applicable UK consumer protection legislation.

If there is any difference between this policy and your legal rights, your statutory rights will continue to apply where required by law.

Contact

If you have questions about cancellations or refunds, please contact:

DREYTONS HOMES LTD

Company Number: 15711841

33 Wood Street, Barnet, England, EN5 4BE

Email: support@dreytonshomes.com